Get some help


Being an elo+ user means that you can use elo free of advertising and without any time restrictions. You can access all games and start them against friends or players from the elo community who match you. In addition, you can open 5 instead of 3 playgrounds with your favourite games and change them at any time without being bound to the holding period of 2 weeks.

Once you want to join a game marked "Ticket" on the Super Playground for the first time, you will receive your first tickets. Earn more by helping new users get off to a good start on elo. Join a new player's game on elo, welcome your fellow player in the chat and play through the game quickly if possible. If your fellow player wants to continue the series afterwards, he obviously enjoyed it and you deserve a ticket - simple, isn't it? As an elo+ user, you will never run out of tickets.

No! We offer you the 3-month pass to use elo+ for three months without subscription. After the three months, elo+ ends automatically. If you want, you can then buy another pass.

Your elo subscription is managed by Google or Apple and can therefore be cancelled outside of elo simply by flipping a switch. The corresponding function can be found in the Play Store or the App Store directly in your account settings. You can cancel the subscription at any time, but you can still use the already paid month or year.

Starting with iOS 14, Apple offers this feature. Because we always develop elo with families in mind, we provide this feature at no extra charge.

A trial period of a few days is included in both the monthly and the annual subscription. Before the end of this trial period, elo remains free of charge. In addition, you will receive an email notification from Google or Apple in time to decide whether you actually want to take out the subscription.


The best way to find out the start and end of a tournament is from the tournament calendar. The duration varies according to the day of the week, the typical length of a match of the game chosen for the tournament and the popularity of that game on elo and thus the number of expected tournament participants.

A tournament is usually scheduled for a few hours. But don't worry, you don't have to start on time or play all the time. More on that in the following answers.

Participation in a tournament always costs a ticket but is free of charge for elo+ users. You get such a ticket if you try to engage new players on elo. To do this, join a game that is being offered by a new player and help that player to get off to a good start on elo.

The ticket for participation in the tournament is already due when you register in a tournament. If you change your mind an do not participate, the ticket will not be refunded. In any case, you will secure a starting slot and activate the automatic reminder for the start of the tournament. In addition, your friends can see that you are planning to attend.

The tournament mode is designed so that you can join at any time. Just go to the tournament that is currently running, sign in and mark yourself as "ready". You will then automatically be included in the next round of the tournament.

You start with 0 tournament points and have to roll up the field from behind, but that is easier than you might think. Since you first have to compete with opponents who also have few tournament points (because they rarely played or only won a few matches), your chances for a victory are high. If you succeed two victories in a row, you will receive the status on fire and even get double tournament points for further victories in this row.

So, who knows: maybe joining a little late isn't even a bad tactic.

Sure! After each round of the tournament you have to declare yourself ready to participate in the next one. At this point you can take a break as long as you like or even (temporarily) exit the tournament. Maybe you are already on one of the medal ranks and satisfied with your result. At this point, however, it is worth taking a look at the ranking list from time to time, because as long as others are still collecting tournament points, your rank is still in danger.

The end time is specified in the announcement of a tournament. Matches that are running at this point will be terminated by the system. Regardless of the interim result in the canceled match, both players receive the same amount of bonus points as compensation. These points are taken into account when determining the final ranks.

Each participant has to decide for himself whether it is worth starting another match shortly before a tournament ends. The remaining time of the tournament is displayed prominently.

However, a tournament can come to a temporary standstill well before that, because all but one of the last remaining players have been eliminated. However, since eliminated players can buy in again, new participants can join or players may end their break from he tournament, a tournament can definitely gain momentum again towards the end of the scheduled duration.

Be aware that the last player does not have to be the winner, because the rank is determined exclusively by tournament points, as described below.

For an abandoned match in a tournament you receive 0 tournament points, for a loss 20, for a tie 60, for a win 100 and for a win while you are on fire even 200 tournament points. You are on fire as soon as you have won two games in a row. If you lose a game, you lose this status as well.

The rank is not based on the matches played or won, but solely on the tournament points collected.

First of all, everyone should have the opportunity to get familiar with tournament setting and the game. As long as you have not yet reached 200 tournament points, you can continue to play regardless of the outcome of the last match. After that, another loss marks the end of the tournament for you.

Because it's sometimes quite annoying to have to quit after a loss, you can buy your way back into the tournament using jewels. The amount depends on the tournament and is clearly displayed. In this way you can even save your on fire status.

You can buy these in different packages. There is a volume discount. Jewels do not expire, so you can use them in future tournaments, but you cannot transfer them to other accounts or withdraw them.

The most beautiful jewels, however, are those that have been won. The top places in a tournament receive jewels as a bonus. So it is sometimes worthwhile to fight for a better placement by re-entering the tournament.

A trophy, medals in silver and bronze, awards and jewels. Each trophy is different and is reminiscent of the game played in the tournament in which you won it. Good reasons to reach out for more than one trophy. The same applies to the medals and awards: these are also designed individually.

The trophy is for first place, silver and bronze medals for second and third place, and the copper awards for the 10% best placed in the tournament, but at least for fourth place.

The trophy, medals and awards will remain with you, even if a new tournament for the same game is started at a later point in time. Taking part again can always be worthwhile, maybe you will succeed in reaching for even more noble metal.

All your tournament rewards are shown in your profile.

Almost all elo games can also be played well as a tournament match. If a game offers different modes one mode is preselected for the tournament so that the same conditions apply to all. In addition, the games are sometimes a bit shortened, i.e. they run over fewer rounds, have a shorter timer or a smaller playing field, so that the match winner is determined a bit quicker.

The matches are limited to two players and will have to be played in live mode. The maximum move time is shown at the top of the match screen. If you don't make your move in time, you lose the match and give your opponent victory.

In order to focus on the match, no chat is available in tournament mode, and the other matches are also hidden.

Whoever competes in a tournament must play against the opponent determined by the pairing system. Once the pairing is determined, you cannot step back from the match without losing it. The only decisive factor for the pairing is how many tournament points you have, who is currently ready and who you have already played against.

Whether an opponent is blocked is not taken into account, as someone could misuse it to avoid matches against the current tournament. Hopefully an encounter with a blocked person is no problem, as the possibility to chat is removed in the tournament.


Just swipe the card with the match to the right. This will take you to the map with the game instructions. In the header of the card you will find the button "End match".

Yes, if it is an elo rated game. In this case, you give up the same number of elo points as if you were to lose a match. But if you have not yet made a move in the match, you will be offered the option of "abandoning" the match above the game instructions. Doing so will not cost you any elo points.

If you have not played a rating match in a game for a month, you will be removed from the ranking list. One game is enough for you to reappear. Your old points will not be lost.

No, before you have chosen your colour or made your first move, you can cancel a match and thus refuse the challenge. If you don't want to play with a specific person, you can also block them.

elo provides support for different scoring systems. If the luck factor of a game is too high, the elo rating makes no sense. With Dicetime, for example, it is rather the diligence that is rewarded and all the points achieved are added up. In contrast, in Trippple the elo points count.

You' ll see them directly at the award ceremony at the end of a match. On iOS, you can also tap on the base with the results to see more details about the points. For example, information about the current series or your rank in the game of the week.

Alternatively, simply swipe down on your deck to bring up elo's navigation and go to your profile. Below your favourite games you will find the link "Statistics & Leaderboards". From the overview, you can go directly to the respective leaderboard. You can find the playing strength of your opponents in their profile in the same place. Simply tap on your teammate's avatar to display their profile.

In addition, each playground provides direct access to the game information and the corresponding leaderboard.

The elo ratings will always continue to run. As they only represent playing ability and not playing diligence, anyone who joins later can still make their way to the top of the leaderboard. Players who do not play for more than a month are also hidden from the leaderboard list.

Just give up the game (give your opponent the victory) and then demand revenge. You will find the button to give up the match above the game instructions after you have swiped the card with the match to the right.


As our app is already called elo, you might think that we came up with elo points ourselves. But we didn't. elo points are used in chess and other board games to measure your playing strength. An average player has 1200 elo points, a better player more. Because elo points measure playing strength rather than playing skill, they are particularly useful for matching players of equal ability.

Well, that depends on how well your opponent has played so far. If, based on the comparison of your elo points before the game, you expected to win the game, you will receive few elo points for a win, but if you lose the game unexpectedly, you will have to give up quite a few points. If, on the other hand, you find a stronger opponent, there are many points to be gained, and in the case of a defeat you only give up a few points. So it's worth it if you dare to play against stronger or more experienced players.

We think that playing out a draw against a stronger opponent is already an achievement and worth a few elo points.

Before you have played a game a few times, we just assume you are an average player. But why they get 1200 and not 1000 elo-points at the start, we would like to ask the inventor of elo-points, if only he were known to us.

Actually, that is automatically the case. In the first three games of a match, the so-called "loss brake" is active. Wins are already rewarded with points, but in the case of a defeat, no points are deducted.


Yes, there are. Formally, they are laid down in our terms and conditions, but they can be summarised in one simple sentence: Please behave in a way that does not spoil the fun of the other players.

No, you can start as many matches as you like against as many people as you like. However, it is important that you do not bother the challenged opponent with too many game requests. You don't want to be spammed either.

In the profile of an opponent you will find different possibilities. You can simply block a player - then he can no longer challenge or write to you - or you can also report a user. We will then check whether we have to exclude the user from elo.

We don't like to do that, but if you don't follow the elo rules of conduct, we unfortunately have no other choice. If possible, we will try to issue a warning beforehand.

Card Deck

Simply swipe the cards downwards. Most playing cards can be "touched" at any point to do this. In exceptional cases, you have to "touch" the card in the card header in the player avatar area.

These cards are, so to speak, with the player whose turn it is. Your deck consists only of cards in which it is your turn. Only on the front card have you possibly already made your move, but the card has not yet been swiped downwards. With the small card stack icon on the right on the "tray" in which your playing cards are collected, you can display a list of all current games and also open a specific game there, although you are currently waiting for your fellow player's turn. You can also use the game chat to remind your opponent of his move or to drop out of the game.

Yes, you can play as many matches as you like against as many opponents as you like. At the exact moment of accepting the match or challenge, the single playing card becomes a deck of several cards. Now elo unfolds its unique user interface concepts.

Yes, just tap on the head of the card you want to switch to. The card will be exposed and the other cards will be put back in the back of the deck - at least except for the cards on which it was not your turn or on which you have already made your move.

No, you can switch to any card and make your moves in any order. However, this does not change the order of the cards.

No, this is not possible. At elo, all games are optimised to the size of a card. This format also accommodates the one-handed operation of the games.

In some games, tapping into the playing area is reserved for other actions. You have to "touch" these cards in the card header in the player avatar area and swipe them away.

As long as it is your turn in a game, the card remains in your deck. If you swipe it down, it will reassign itself to the back of the deck. As soon as you have played through the others or swiped them away, it will reappear.


You don't have to, but it helps your friends recognise you and search for you. If you want, you can also just enter your first name. In this case, however, it is best to choose a unique nickname and a unique picture so that your friends can easily recognise you.

Although your elo profile can be found by any other player, only your first name/nickname, your profile picture and your game statistics are visible. Other personal data is never visible or accessible to other players.

The security of your data starts with the fact that we want very little data from you anyway. We limit ourselves to the data that has to do with your playing behaviour in elo. And we only need this data to make good game suggestions and to improve elo itself. You will be reassured to know that we are subject to strict German data protection laws.

Yes, the communication between your mobile phone and the servers is encrypted. To make all moves tamper-proof, we also run the game on our servers. If a move arrives that does not match the current game state, it will be rejected. So you don't need to worry.

Any app can only do this within a very narrow scope, which the user controls very specifically by granting or revoking rights. If you give us the right to access your camera and photo album, we will only use this right for your profile picture. We do not have and do not want access to your address book.

No, deleting your account also means deleting all personal data irretrievably. This data cannot be reactivated later. Therefore, you would have to register again after deleting your account.

No, we don't want to create a timeline for you. Change your profile picture as often as you like!

In our opinion, profile pictures make a game (especially if you are playing with several players) even more of a social moment. In the end, however, any picture that is neither offensive nor insulting is welcome.

No, we certainly don't do that! But sometimes we might email you about a particularly good new game or a great tournament on elo if we can't reach you via the app.

You will find the link "Logout" in your profile. On the following screen you can send us an email with the request to delete your account. Please be sure to use this email address to delete your account and not any other email address from the internet. Only in this way can we safely assign the e-mail to your account and comply with your request without any problems.


The design of elo is such that you can play it when and where you like it best. In your breaks, in the evening or even just at the weekend. Therefore, you have a full 7 days to make your move. Your opponent will only be informed when it is his turn again. To make sure that you don't accidentally run out of time, we remind you of your turn in good time with a push notification. Always remember that you are playing against real people who will be happy if you don't keep them waiting too long.

Most games count that as a forfeit. You then lose the match, even though you may have been ahead. Only in a few games that is understood as you passed a turn. If you have not yet started a game, however, the challenge expires after the time has elapsed without you losing any points.

No, we have taken precautions. Timeout monitoring takes place on our server.