Get some help

Your Data


As an elo+ user, you can use elo ad-free and without any time restrictions. You have access to all games and can start them against friends or matching players from the elo community. In addition, you can pick 5 instead of 3 favorite games.

No! We offer you the 3-month pass to use elo+ for three months without subscription. After the three months, elo+ ends automatically. If you want, you can then buy another pass.

Your elo subscription is managed by Google or Apple and can therefore be cancelled outside of elo simply by flipping a switch. The corresponding function can be found in the Play Store or the App Store directly in your account settings. You can cancel the subscription at any time, but you can still use the already paid month or year.

Starting with iOS 14, Apple offers this feature. Because we always develop elo with families in mind, we provide this feature at no extra charge.

A trial period of a few days is included in both the monthly and the annual subscription. Before the end of this trial period, elo remains free of charge. In addition, you will receive an email notification from Google or Apple in time to decide whether you actually want to take out the subscription.

If you like elo so much that you want to continue supporting the expansion of the game library, you can do so in several ways. For example, you can choose a special subscription plan, where a portion of the payment is credited to your supporter account at the beginning of the subscription period. As a supporter, your avatar will carry a special badge and your elo app icon will also remind you that you have a special relationship with elo.


The best way to find out the start and end of a tournament is from the tournament calendar. The duration varies according to the day of the week, the typical length of a match of the game chosen for the tournament and the popularity of that game on elo and thus the number of expected tournament participants.

A tournament is usually scheduled for a few hours. But don't worry, you don't have to start on time or play all the time. More on that in the following answers.

Participation in a tournament is usually free, but sometimes costs a few Jewelos. How much exactly, is indicated before you choose to participate.

If an entry fee applies, it is already incurred when you sign up and will not be refunded if you do not enter. In any case you will secure a starting place and activate the automatic reminder of the tournament start. In addition, your friends can see that you are planning to participate.

The tournament mode is designed so that you can join at any time. Just go to the tournament that is currently running, sign in and mark yourself as "ready". You will then automatically be included in the next round of the tournament.

You start with 0 tournament points and have to roll up the field from behind, but that is easier than you might think. Since you first have to compete with opponents who also have few tournament points (because they rarely played or only won a few matches), your chances for a victory are high. If you succeed two victories in a row, you will receive the status on fire and even get double tournament points for further victories in this row.

So, who knows: maybe joining a little late isn't even a bad tactic.

Sure! After each round of the tournament you have to declare yourself ready to participate in the next one. At this point you can take a break as long as you like or even (temporarily) exit the tournament. Maybe you are already on one of the medal ranks and satisfied with your result. At this point, however, it is worth taking a look at the ranking list from time to time, because as long as others are still collecting tournament points, your rank is still in danger.

The end time is specified in the announcement of a tournament. Matches that are running at this point will be terminated by the system. Regardless of the interim result in the canceled match, both players receive the same amount of bonus points as compensation. These points are taken into account when determining the final ranks.

Each participant has to decide for himself whether it is worth starting another match shortly before a tournament ends. The remaining time of the tournament is displayed prominently.

However, a tournament can come to a temporary standstill well before that, because all but one of the last remaining players have been eliminated. However, since eliminated players can buy in again, new participants can join or players may end their break from he tournament, a tournament can definitely gain momentum again towards the end of the scheduled duration.

Be aware that the last player does not have to be the winner, because the rank is determined exclusively by tournament points, as described below.

For an abandoned match in a tournament you receive 0 tournament points, for a lost one typically 20, for a drawn one 60, for a won one 100 and for a won one while you are "on fire" even 200 tournament points. "On fire" is when you win two games in a row. After a lost game you lose this status again.

It gets a bit more complicated in multiplayer games. With three players, the second-placed player typically gets 60 tournament points, so it's like half won and half lost. For this ranking you neither lose nor get the "on fire" status. The rank in a tournament is not based on matches played or won, but solely on tournament points accumulated.

First of all, everyone should have the opportunity to warm up properly. So as long as you're still in the warm-up phase - which usually goes up to 200 tournament points - you can keep playing regardless of the outcome of the previous match. After that, another loss marks the end of the tournament for you.

Because it's sometimes pretty annoying to have to quit after a loss, you can buy your way back into the tournament with Jewelos. The number depends on the tournament and the game and will be clearly displayed.

Tournaments where participation has already cost Jewelos, the elimination rule is often suspended. In special tournaments it is also possible that re-buying is not possible at all.

You can buy these in different packages. There is a volume discount. Jewelos do not expire, so you can use them in future tournaments, but you cannot transfer them to other accounts or withdraw them.

The most beautiful Jewelos, however, are those that have been won. The top places in a tournament receive Jewelos as a bonus. So it is sometimes worthwhile to fight for a better placement by re-entering the tournament.

A trophy, medals in silver and bronze, awards and jewels. Each trophy is different and is reminiscent of the game played in the tournament in which you won it. Good reasons to reach out for more than one trophy. The same applies to the medals and awards: these are also designed individually.

The trophy is for first place, silver and bronze medals for second and third place, and the copper awards for the 10% best placed in the tournament, but at least for fourth place.

The trophy, medals and awards will remain with you, even if a new tournament for the same game is started at a later point in time. Taking part again can always be worthwhile, maybe you will succeed in reaching for even more noble metal.

All your tournament rewards are shown in your profile.

Almost all elo games can also be played well as a tournament match. If a game offers different modes one mode is preselected for the tournament so that the same conditions apply to all. In addition, the games are sometimes a bit shortened, i.e. they run over fewer rounds, have a shorter timer or a smaller playing field, so that the match winner is determined a bit quicker.

The matches are limited to two players and will have to be played in live mode. The maximum move time is shown at the top of the match screen. If you don't make your move in time, you lose the match and give your opponent victory.

In order to focus on the match, no chat is available in tournament mode, and the other matches are also hidden.

Whoever competes in a tournament must play against the opponent determined by the pairing system. Once the pairing is determined, you cannot step back from the match without losing it. The only decisive factor for the pairing is how many tournament points you have, who is currently ready and who you have already played against.

Whether an opponent is blocked is not taken into account, as someone could misuse it to avoid matches against the current tournament. Hopefully an encounter with a blocked person is no problem, as the possibility to chat is removed in the tournament.


Just swipe the card with the match to the right. This will take you to the map with the game instructions. In the header of the card you will find the button "End match".

Yes, if it is an elo rated game. In this case, you give up the same number of elo points as if you were to lose a match. But if you have not yet made a move in the match, you will be offered the option of "abandoning" the match above the game instructions. Doing so will not cost you any elo points.

If you have not played a rating match in a game for a month, you will be removed from the ranking list. One game is enough for you to reappear. Your old points will not be lost.

No, before you have chosen your colour or made your first move, you can cancel a match and thus refuse the challenge. If you don't want to play with a specific person, you can also block them.

elo provides support for different scoring systems. If the luck factor of a game is too high, the elo rating makes no sense. With Dicetime, for example, it is rather the diligence that is rewarded and all the points achieved are added up. In contrast, in Trippple the elo points count.

You' ll see them directly at the award ceremony at the end of a match. On iOS, you can also tap on the base with the results to see more details about the points. For example, information about the current series or your rank in the game of the week.

Alternatively, simply swipe down on your deck to bring up elo's navigation and go to your profile. Below your favourite games you will find the link "Statistics & Leaderboards". From the overview, you can go directly to the respective leaderboard. You can find the playing strength of your opponents in their profile in the same place. Simply tap on your teammate's avatar to display their profile.

In addition, each playground provides direct access to the game information and the corresponding leaderboard.

The elo ratings will always continue to run. As they only represent playing ability and not playing diligence, anyone who joins later can still make their way to the top of the leaderboard. Players who do not play for more than a month are also hidden from the leaderboard list.

Just give up the game (give your opponent the victory) and then demand revenge. You will find the button to give up the match above the game instructions after you have swiped the card with the match to the right.


As our app is already called elo, you might think that we came up with elo points ourselves. But we didn't. elo points are used in chess and other board games to measure your playing strength. An average player has 1200 elo points, a better player more. Because elo points measure playing strength rather than playing skill, they are particularly useful for matching players of equal ability.

Well, that depends on how well your opponent has played so far. If, based on the comparison of your elo points before the game, you expected to win the game, you will receive few elo points for a win, but if you lose the game unexpectedly, you will have to give up quite a few points. If, on the other hand, you find a stronger opponent, there are many points to be gained, and in the case of a defeat you only give up a few points. So it's worth it if you dare to play against stronger or more experienced players.

We think that playing out a draw against a stronger opponent is already an achievement and worth a few elo points.

Before you have played a game a few times, we just assume you are an average player. But why they get 1200 and not 1000 elo-points at the start, we would like to ask the inventor of elo-points, if only he were known to us.

Actually, that is automatically the case. In the first three games of a match, the so-called "loss brake" is active. Wins are already rewarded with points, but in the case of a defeat, no points are deducted.


Yes, there are. Formally, they are laid down in our terms and conditions, but they can be summarised in one simple sentence: Please behave in a way that does not spoil the fun of the other players.

No, you can start as many matches as you like against as many people as you like. However, it is important that you do not bother the challenged opponent with too many game requests. You don't want to be spammed either.

In the profile of an opponent you will find different possibilities. You can simply block a player - then he can no longer challenge or write to you - or you can also report a user. We will then check whether we have to exclude the user from elo.

We don't like to do that, but if you don't follow the elo rules of conduct, we unfortunately have no other choice. If possible, we will try to issue a warning beforehand.

Card Deck

Simply swipe the cards downwards. Most playing cards can be "touched" at any point to do this. In exceptional cases, you have to "touch" the card in the card header in the player avatar area.

These cards are, so to speak, with the player whose turn it is. Your deck consists only of cards in which it is your turn. Only on the front card have you possibly already made your move, but the card has not yet been swiped downwards. With the small card stack icon on the right on the "tray" in which your playing cards are collected, you can display a list of all current games and also open a specific game there, although you are currently waiting for your fellow player's turn. You can also use the game chat to remind your opponent of his move or to drop out of the game.

Yes, you can play as many matches as you like against as many opponents as you like. At the exact moment of accepting the match or challenge, the single playing card becomes a deck of several cards. Now elo unfolds its unique user interface concepts.

Yes, just tap on the head of the card you want to switch to. The card will be exposed and the other cards will be put back in the back of the deck - at least except for the cards on which it was not your turn or on which you have already made your move.

No, you can switch to any card and make your moves in any order. However, this does not change the order of the cards.

No, this is not possible. At elo, all games are optimised to the size of a card. This format also accommodates the one-handed operation of the games.

In some games, tapping into the playing area is reserved for other actions. You have to "touch" these cards in the card header in the player avatar area and swipe them away.

As long as it is your turn in a game, the card remains in your deck. If you swipe it down, it will reassign itself to the back of the deck. As soon as you have played through the others or swiped them away, it will reappear.


You don't have to, but it helps your friends recognise you and search for you. If you want, you can also just enter your first name. In this case, however, it is best to choose a unique nickname and a unique picture so that your friends can easily recognise you.

Although your elo profile can be found by any other player, only your first name/nickname, your profile picture and your game statistics are visible. Other personal data is never visible or accessible to other players.

The security of your data starts with the fact that we want very little data from you anyway. We limit ourselves to the data that has to do with your playing behaviour in elo. And we only need this data to make good game suggestions and to improve elo itself. You will be reassured to know that we are subject to strict German data protection laws.

Yes, the communication between your mobile phone and the servers is encrypted. To make all moves tamper-proof, we also run the game on our servers. If a move arrives that does not match the current game state, it will be rejected. So you don't need to worry.

Any app can only do this within a very narrow scope, which the user controls very specifically by granting or revoking rights. If you give us the right to access your camera and photo album, we will only use this right for your profile picture. We do not have and do not want access to your address book.

No, deleting your account also means deleting all personal data irretrievably. This data cannot be reactivated later. Therefore, you would have to register again after deleting your account.

No, we don't want to create a timeline for you. Change your profile picture as often as you like!

We find that profile photos make a game (especially when playing with multiple players) even more of a social moment. In the end, however, any picture that is neither offensive nor insulting is welcome.

A newly uploaded profile picture is automatically checked for content and rejected if it is inappropriate. Because algorithms can be deceiving, contact us if you think your profile picture is wrongly rejected.

No, we certainly don't do that! But sometimes we might email you about a particularly good new game or a great tournament on elo if we can't reach you via the app.

You will find the link "Logout" in your profile. On the following screen you can send us an email with the request to delete your account. Please be sure to use this email address to delete your account and not any other email address from the internet. Only in this way can we safely assign the e-mail to your account and comply with your request without any problems.


The design of elo is such that you can play it when and where you like it best. In your breaks, in the evening or even just at the weekend. Therefore, you have a full 7 days to make your move. Your opponent will only be informed when it is his turn again. To make sure that you don't accidentally run out of time, we remind you of your turn in good time with a push notification. Always remember that you are playing against real people who will be happy if you don't keep them waiting too long.

Most games count that as a forfeit. You then lose the match, even though you may have been ahead. Only in a few games that is understood as you passed a turn. If you have not yet started a game, however, the challenge expires after the time has elapsed without you losing any points.

No, we have taken precautions. Timeout monitoring takes place on our server.


Some of the games on elo are good for setting some kind of task. Find the secret word in LETTERS, clear the field in Reducto by clever laying, combine the paths in Plan Ahead to create the most valuable path network possible, and many more. We'll give you a number of these tasks each week. Decide which ones appeal to you and then join in!

Yes, that's the special feature of the daily puzzles. You don't have an opponent. However, in many of the puzzles, everyone on elo who plays in the same league will be given the exact same puzzle that day, for example, they will have to clear the same stack of stones in Mahjong or have to clear the exact same field of balls in Bubble Factory as you do. So you can compare yourself with the other participants.

When it suits you. Every day another puzzle is unlocked for the week. From this moment on the puzzle is playable for the rest of the week. But be careful: only on the day of unlocking the puzzle can be played for free. If you want to play it later, you will have to pay a few Jewelos.

For most of the puzzles you have plenty of time. You can see exactly how much time you have by the timer above the puzzle once you have started. Exceptions are the puzzles where the task is to get as many points as possible in a certain, fixed time. But then you will always see a timer directly in the game.

Yes, maybe you ran out of time, were disturbed or made a careless move. Sometimes you just need more than one try until you are satisfied with the result. However, retries cost a few Jewelos.

Depending on the game, the retry puzzle is exactly the same (in which case your pre-try will help you) or a similarly difficult substitute puzzle.

It is intended that you always play a puzzle on the given day. You can make up for missed days with a few Jewelos.

Some puzzles are set to get the highest score possible, others are set to take little time or few tries. In any case, your score will be converted into a star rating. The mapping of results to stars is displayed on the puzzle description page.

The stars of all days decide your overall score. The worst daily result of a week is always decisive. So if you want to do better overall, it's most worthwhile to make a retry for just that day.

In any case, trophies that you can display on your profile. As always, their design reminds you of the puzzle and color-codes the achieved rank. And of course, every now and then there are unique collector's items!

In some puzzles there are also Jewelos to be won. You can see how many for which rank directly at the puzzle. The jewels will be credited to your account at the end of the last puzzle day.

To receive a puzzle piece, you must have earned a star for each day of the week. The lowest earned star determines which puzzle piece you receive. So if you play in the silver league - where there are blue and silver stars - and you manage to get the silver star every day, you will also get the silver puzzle piece. If you only managed to get the blue star on a single day, you will also only get the blue puzzle piece. If you didn't play a day or didn't get a star, you won't even get any puzzle pieces for the week.

In the daily puzzles, there are three different leagues after the onboarding puzzles: silver, gold and ruby. The higher the league, the higher the challenge. However, the distributed Jewelos and the reputation of the achievable puzzle piece also increase. However, the prices for additional attempts also go up. If you need too many additional attempts, you may end up with fewer Jewelos, compared to a good performance in a lower league. Once you are in the Ruby League, we also determine the strongest player of a week by calculating the average score of all played days. We also keep track of how long you have been in the Ruby League.

If you earn the highest puzzle piece available in your current league, you will move up one league in the following week until you finally reach the Ruby League. To advance from the Silver League to the Gold League, you need the silver puzzle piece. To advance from the Gold League to the Ruby League, you need the gold puzzle piece.

To keep the league, you only need to earn any puzzle piece. So you have to compete every day and get at least the lowest star. You can't drop out of the Silver League.

First nothing at all. You stay in your current league. You will only be relegated if you have not competed for three weeks in a row. But be careful: if you make only one attempt in a week, the week is considered played. If you don't achieve a puzzle piece, you will be relegated.

Supporter Subscription

The regular income from elo+, Jewelos, and advertising is sufficient to cover the operation of elo. This includes server costs, customer support expenses, tournament provision, adaptation to changes in iOS or Android, and resolving critical issues. However, additional revenue is necessary to continue developing games. We do not want to make the elo+ subscription more expensive and, as an alternative, we offer a second subscription where approximately €4 per month (slightly varying by country) will be deposited into a supporter fund, which will be used to finance the development of the next game.

You can switch between both subscription types at any time. However, the modified amount (whether higher or lower) will only be charged at the next due date.

There are two ways to do this. Whenever you purchase a large Jewelos package, you have the option to add a little extra. This additional amount will also be deposited into the supporter fund, ensuring that elo remains enjoyable in the long run. Additionally, you have the option to make a direct payment to the supporter fund via PayPal. Perhaps you want to contribute because you particularly like the game currently being developed.

We use these funds to finance the development of new games and the expansion of existing ones. Once we settle on a game, we determine the development costs. Maybe someone from the team devotes a few weekends to it or invests their vacation time. Or someone who has previously developed games for elo finds the time. Once the specified amount is accumulated and the game is delivered, we pay out the amount, present a new project, and continue to collect contributions.

Before proposing a new game, we consider what fits well with elo, what is in high demand, and how it expands elo. We will appropriately discuss these distilled suggestions with the community, but especially with active supporters. In the end, we will always decide on one game and seek support for its development.

No, it is not compulsory. However, we will do our best to satisfy as many supporters as possible because it would be detrimental to elo if more and more supporters were to withdraw due to their dissatisfaction with how the money is used.

For every cent you contribute as a support fee, regardless of the method, we will credit you with a heart. The number of hearts you contribute over time will be displayed on your profile. Initially, this information is only visible to you. Once you reach a certain number of hearts, you will gain access to special avatar accessories, which allow you to show other community members that you are among those who significantly contribute to elo's development.

Decorations and Accessories

We have not provided for that. There are several reasons for this. On the one hand, we would have to additionally control the content of the images, on the other hand, backgrounds that represent a special status (i.e. can only be purchased if one has completed a certain task) could simply be copied and set as a "own" background.

Very simple: as soon as you buy a new decoration or accessory, it will be set right away. The old decoration or accessory goes into your inventory and can be set again later at any time.

Annimated decorations are actually more costly to create, but aside from that, price is mainly a tool we use to control exclusivity. If you buy an expensive accessory, you can be sure that not many have it and that people will recognize that you have purchased something a very special accessory.

Some decorations and accessories have a seasonal reference, others may not be so popular, others should be offered only for a while to increase the exclusivity. Whatever the reason a decoration or accessory is no longer sold, evereything you purchased will remain in your inventory forever.


Mentors are community members who are happy to answer your questions, act as mediators and report bugs if necessary. You will meet them everywhere, in the normal matches, or sometimes in the tournament or daily puzzle, but above all in the room "Around elo". In the chat they always have a little marker to make them recognizable as such


Mentors can temporarily ban a person who violates the community rules immediately. They can also see on your profile whether you are using the iOS or Android version of elo, and they are exempt from the restrictions of being able to make only three posts per day in the "Around elo" room. Not many special rights at all, especially none that give them advantages in the game. Besides being mentors, they are all passionate elo players.

Most importantly, it is crucial that you have been playing elo for a long time with endurance, familiarizing yourself with many games and having experienced all the different modes of elo. Equally important are your balanced nature, patience, and communication skills. The most convincing factor is when others recommend you as a mentor, preferably by email to the elo team.